Objective:

• Add pieces of Contact information in bulk from the import page.
• Bulk update Contacts.
• Change many Contacts already in Clio at once.

Environment:

• Clio Manage

Additional Information:

• For more information on how Clio determines a duplicate, please see here. 
• For more information on how to import Contacts to Clio, please see here.
• For more information on how to import Custom Fields to existing Contacts to Clio, please see here.
• For more information on how to import Notes to existing Contacts to Clio, please see here.

Answer:

No, the Import Contacts feature only allows new Contacts to be added. If you try to update a Contact by using the same User ID in the Contact Import Template, Clio will make that as a Duplicate error and skip to the next.