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[Clio Manage] Why Am I Unable to Reply to a Secure Message?

Objective:

  • No "Reply" option on Secure Message
  • Cannot Reply to Secure Message

Environment:

  • Clio Manage

Additional Information:

For the steps on how to see who is included on the thread please click here

Answer:

Only Users included on the thread are able to respond to Secure Messages. 

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