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Issue: Photos uploaded from Camera Roll on iOS app won't preview

Issue:

  • Previewing .HEIC files (photos uploaded from Camera Roll) on the iOS app results in an error

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Environment:

  • Clio iOS App
  • iOS 13

Additional Information:

  • Photos with a .HEIC file extension are Apple's format for High Efficiency photos. 
  • This is the default format used for photos taken on iOS devices.

Cause:

This issue was introduced in an iOS 13 update. 

Workaround:

  1. Open "Settings" your iOS device
  2. Navigate to "Camera", then "Formats"
  3. Change "High Efficiency" to "Most Compatible"

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Your photos will now save as .JPG files instead of .HEIC files, which will make them preview properly in the Clio iOS app.

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