Introducing The Law Community, the online community just for Clio customers. Sign up now.

Issue: Recent Dropdown Displaying "Unable to show recent items, please try again"

Issue:

  • "Recents" dropdown showing "Unable to show recent items, please try again" when a User no longer has viewing permissions for a Matter within the Recent Matters list

Environment:

  • Clio Manage

Additional Information:

  • n/a 

Cause:

  • You no longer have viewing permission for a Matter within the list of recently viewed Matters

Workaround:

  • Navigate to at least 5 Matters that you have permission to access

Was this article helpful?
This information is confusing or wrong
This isn't the information that I was looking for
I don't like this functionality