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Why Does this Inactive User still show up in the Productivity by User Report

Issue:

  • Inactive User still shows up in Productivity by User Report
  • Deactivated User still shows up in Productivity by User Report

Environment:

  • Clio Manage

Additional Information:

n/a

Cause:

The Inactive/Deactivated User may have assigned themselves as co-counsel to a matter. 

Resolution:

Currently, this feature is not available at this time. If you wish to see this feature in Clio, please submit a Feature Request via email to support@clio.com, or speak to one of our consultants over the phone 1-888-858-2546 x2 during our regular operating hours (Monday 12:00am - Friday 11:59 pm PT).

 

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