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"Sorry, We Couldn't Find The Page You're Looking For" Error When Attempting to Change Login Email

Issue:

  • When I click on the link to confirm my login email change, I get a blue screen and the following error: "Sorry, we couldn't find the page you're looking for"

Environment:

  • Clio Manage

Additional Information:

n/a

Cause:

The email that you are attempting to change to, is currently in use by another Clio Account. 

Resolution:

  1. Search the email in the Global Search in Clio.
  2. If the email appears as being associated to a Contact with a Clio Connect account, please change the email by clicking Edit Contact.
  3. If the above instructions do not work, please contact Clio Support at 1-888-858-2546 ext 2.
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