Issue:
- Quickbooks Error Code (6840): You can not delete this transaction because it is matched to a transaction that was downloaded into a different account
Environment:
- Clio Manage
- Bill Syncing
- Quickbooks Online
Additional Information:
- For a full list of Quickbook Error Codes click here.
- To find Quickbooks errors click here.
- This issue occurs when a firm disconnects a QBO account from Clio, then connects a new account, then attempts to edit a transaction.
Resolution:
Manually edit the Quickbooks transaction (before reconciling) to match any changes made in Clio.