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How Do I Ensure I'm Using the Correct Email Address and Password?

Objective:

  • Verify my Login Email and Password

Environment:

  • Clio Manage

Additional Information:

  • n/a

Procedure:

  • Verify that you are using the correct email address (another user in the firm can check this here)
  • Verify that your email address doesn't have a typographic error in it (another user in the firm can check this: here)
  • Verify that the email address is entirely correct (e.g. john.smith@gmail.com vs. johnsmith@gmail.com)
  • Verify that your password doesn't have a typographic error in it (see here)
  • Reset your password (see here), then attempt to login

 

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