Issue:

• Events created in Outlook do not show up in Clio even though events created in Clio show up in Outlook

Environment:

• Clio Manage

Additional Information:

• n/a

Cause:

• The thread of emails attached to the event in Outlook is too long

Resolution:

1. Go to Outlook
2. Open the event that is not syncing
3. Reduce the amount of text in the email thread that is attached to the event
4. Save the event
5. Refresh Clio