Issue:
- Events created in Outlook do not show up in Clio even though events created in Clio show up in Outlook
Environment:
- Clio Manage
Additional Information:
- n/a
Cause:
- The thread of emails attached to the event in Outlook is too long
Resolution:
- Go to Outlook
- Open the event that is not syncing
- Reduce the amount of text in the email thread that is attached to the event
- Save the event
- Refresh Clio
or
- Go to Outlook
- Open the event that is not syncing
- Accept the event invitation
- Refresh Clio
- Open "Calendar" in Clio to view event