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Error Message When Attempting to Reset Password: Your Organizations Policies Are Preventing us From Performing This Action For You

Issue:

  • Trying to reset password on Academic Account and I get the following error message: your organizations policies are preventing us from performing this action for you.
  • Error message when attempting to reset password on academic account

Environment:

  • Clio Manage

Additional Information:

n/a

Cause:

The institution is using a secure desktop which is blocking the Clio application from resetting the password.

Resolution:

Sign in to your institutions virtual desktop and manually reset your password or reach out to your institutions front desk. 

 

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