Emails from Clio are sent from the following email address aliases:
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- notifications@clio.com
- billing@clio.com
- info@clio.com
- support@clio.com
The tables below list which emails are sent from each email alias.
Did you know? Some emails sent from notifications@clio.com can be personalized and sent from a firm user's own email address. Turning on this email personalization feature has the benefit of:
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- Improving the client experience by providing clients with a frictionless communication path.
- Greater visibility on important client communication by seeing sent bills, bill reminders, and attachments in both Clio Manage and your "sent" mailbox folder.
- Better bill deliverability (you get an immediate notification if a bill bounces back or is blocked).
- Greater peace of mind when clients get bills from a sender they recognize and trust.
- Opportunity to reinforce your firm's brand through consistent personalization.
Note: The email personalization feature requires that you use the Clio Outlook or Gmail integrations. Read this article on Clio's Outlook Add-in or this article on Clio's Gmail Add-on for more details about using the integrations and turning on the email personalization feature.
notifications@clio.com and email personalization
The following table breaks down which email types are sent from notifications@clio.com and which email types can be sent from your personal email address.
✓ Yes
✭ Partial yes (see note at bottom of table)
| Email type | notifications@clio.com | Personal email address |
| Bill emails (approval, creation, share, Trust/Client Requests, client automated reminders, client outstanding balance) | ✓ | ✓ |
| Calendar events (create, invite, update, delete) | ✓ | ✓ |
| Client access granted emails (eg. documents) | ✓ | ✓ |
| Client portal (Clio for Clients) message created | ✓ | ✓ |
| Clio for Co-Counsel/Clio Connect emails (bill share, including Trust/Client Requests, invite, matter sharing, task assigning, task creation, task completion) | ✓ | ✭ |
| Clio Payments notification emails | ✓ | ✓ |
| Document signature emails | ✓ | |
| Email change | ✓ | ✓ |
| Google sync re-authorization emails | ✓ | |
| Office 365 sync re-authorization emails | ✓ | |
| Password change and reset emails | ✓ | |
| Task notifications (creation, completion, task list assigned) | ✓ | ✓ |
| User invitation emails | ✓ | ✓ |
✭ Only bill share, Trust/Client Request, and task creation and completion emails can be personalized with Clio for Co-Counsel/Clio Connect.
Other email aliases
The table below lists the email types sent from billing@clio.com, info@clio.com, and support@clio.com.
| Email address alias | Sent email type |
| billing@clio.com | Subscription related emails |
| info@clio.com | Account sign-up emails + Onboarding emails |
| support@clio.com | Emails from the Clio Support Team |