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Email Addresses for Emails Sent From Clio

Emails from Clio are sent from the following email address aliases:

    • notifications@clio.com
    • billing@clio.com
    • info@clio.com
    • support@clio.com

The tables below list which emails are sent from each email alias.

Did you know? Some emails sent from notifications@clio.com can be personalized and sent from a firm user's own email address. Turning on this email personalization feature has the benefit of:

    • Improving the client experience by providing clients with a frictionless communication path.
    • Greater visibility on important client communication by seeing sent bills, bill reminders, and attachments in both Clio Manage and your "sent" mailbox folder.
    • Better bill deliverability (you get an immediate notification if a bill bounces back or is blocked).
    • Greater peace of mind when clients get bills from a sender they recognize and trust.
    • Opportunity to reinforce your firm's brand through consistent personalization.

Note: The email personalization feature requires that you use the Clio Outlook or Gmail integrations. Read this article on Clio's Outlook Add-in or this article on Clio's Gmail Add-on for more details about using the integrations and turning on the email personalization feature.

notifications@clio.com and email personalization

The following table breaks down which email types are sent from notifications@clio.com and which email types can be sent from your personal email address.

✓ Yes

✭ Partial yes (see note at bottom of table)

Email type notifications@clio.com Personal email address
Bill emails (approval, creation, share, Trust/Client Requests, client automated reminders, client outstanding balance)
Calendar events (create, invite, update, delete)
Client access granted emails (eg. documents)
Client portal (Clio for Clients) message created
Clio for Co-Counsel/Clio Connect emails (bill share, including Trust/Client Requests, invite, matter sharing, task assigning, task creation, task completion)
Clio Payments notification emails
Document signature emails  
Email change
Google sync re-authorization emails  
Office 365 sync re-authorization emails  
Password change and reset emails  
Task notifications (creation, completion, task list assigned)
User invitation emails

✭ Only bill share, Trust/Client Request, and task creation and completion emails can be personalized with Clio for Co-Counsel/Clio Connect.


Other email aliases

The table below lists the email types sent from billing@clio.com, info@clio.com, and support@clio.com.

Email address alias Sent email type
billing@clio.com Subscription related emails
info@clio.com Account sign-up emails + Onboarding emails
support@clio.com Emails from the Clio Support Team
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