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Unable to Archive Secure Message Linked to Matter

Issue:

  • Unable to Archive Secure Message Linked to Matter
  • Error archiving message linked to a matter

Environment:

  • Clio Manage

Additional Information:

 

Cause:

The user attempting to archive the message may not have sufficient permissions to view the matter that is linked to the secure message.

Resolution:

Consult the Owner of the account or Administrator to add the user to the group so that the matter becomes visible to this user. Once added, have the user attempt to archive the message once again.

 

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