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Why are Exported Communications not formatted correctly in the CSV File?

Issue:

  • Why are Exported Communications not formatted Correctly in the CSV File
  • Why is the Format Broken when Exporting communication into CSV Document

Environment:

  • Clio Manage

Additional Information:

n/a

Cause:

1) Number of characters exceeds that of what can be contained in a Single Cell within Microsoft Excel

2) The email response sent or received may have accidentally been included containing the entire thread of the emails sent and received

Resolution:

  1. Manually edit the email received and delete any duplicated sent or received responses.

 

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