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Write Off Section of the Record Payment Page Not Visible

Issue:

  • Unable to write off an invoice from the Record Payment page if the payment amount is removed and re-entered

Environment:

  • Clio Manage

Additional Information:

n/a

Cause:

When the field value is removed, the system wont read anything entered after the fact.

This is a known issue and is being looked at.

Workaround:

  1. When writing off the bill, highlight the payment amount field and enter $0 instead of deleting the value

 

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