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Why am I getting this error: "Unable to save event. Zoom meeting could not be prepared"

Issue

  • Unable to add a Zoom meeting to an event.
  • Getting an error "Unable to save event. Zoom meeting could not be prepared".

Environment

  • Clio Manage

Additional Information

  • n/a

Cause

An issue occurred with your Zoom integration. Please disconnect and reconnect your Zoom account. Note that you will need to use the web app to do this, you are not able to configure your Zoom account on mobile.

Resolution

  1. Navigate to your Settings
  2. Click on Contact and Calendar Sync  
  3. Click Disconnect next to Zoom calendar integrationScreen_Shot_2020-06-11_at_12.40.36_PM.png
  4. Click on Sign in to ZoomSettings_inactive.png
  5. A popup will appear prompting you to read and agree to Zoom’s terms of serviceTerms_and_agreements.png 
  6. Click Sign in to Zoom and follow the prompts to enter your Zoom credentials and complete the sign-in process
  7. You will be redirected back to the settings page once login is complete
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