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Why Can't I Enter The Credit Card Number When I Record a Payment?

Objective:

  • Why doesn't Clio allow me to type in a Credit card or a CVV number when charging a Client's Card
  • Can't Record a Clio Payment
  • Why can't I type credit card numbers when trying to record a Clio Payment on an Bill

Environment:

  • Clio Manage

Additional Information:

  • For security reasons, the Credit Card number field and the CCV field in the Record Payment page are fields hosted by LawPay directly. This can result in certain network security/firewall/anti-virus software blocking the entering of Credit Card information.

Answer:

This can be caused by your Network Security Settings/Firewall/or Anti-Virus Software. Please loosen your security settings or try on a different network.

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