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File Type Not Supported or Damaged Error When Opening File in Clio Documents

Issue:

  • Can't open documents in a folder
  • “We currently do not support previewing this version's file type”? 

Environment:

  • Clio Manage

Additional Information:

n/a

Cause:

Change default file type to open the document with.

Resolution:

  1. Right-click on a file whose default program you want to change
  2. Select Open With > Choose Another App
  3. Check the box that says “Always use this app to open . [file extension] files.” If the program you want to use is displayed, select it and click OK.

 

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