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"There was a problem communicating with Dialpad. Please try connecting again" Error When Setting Up Dialpad


  • Unable to set up DialPad
  • DialPad setup failing/doesn't work


  • Clio Manage
  • Dialpad

Additional Information:



This occurs due to a configuration issue on the Dialpad side.


  1. Contact Dialpad using
  2. In the email, note that Dialpad should "enable third party app permissions" 
  3. Wait for Dialpad to respond
  4. Attempt to set up Clio's Dialpad integration again. 
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