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How Do I Reset My Password if the User Email Address is No Longer Active?

Question:

  • My login email address is no longer accessible. How do I change my password on my account?
  • How do I update my password if I can't access the email address I log into Clio with?

Environment:

  • Clio Manage

Additional Information:

  • n/a

Answer:

Have a User with Administrator permissions on the account go to Settings > Manage Users and update the User's login email address to the current email address that they are able to access. They will then be able to receive the password reset email.

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