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Can I Include The "Cancel" And "Reschedule" Appointment Buttons In My Appointment Email Templates?

Question:

  • Include The "Cancel" And "Reschedule" Appointment Buttons In Appointment Email Templates
  • Allow Client to cancel or reschedule their appointments

Environment:

  • Clio Grow

Additional Information:

  • For more information on the confirmation email that is send when booked through a link, click here.
  • If your public booking link On appointment booking setting is set to go to the lead inbox (more information here), the client's confirmation email will NOT include a cancel or reschedule button. To vote for this Feature Request, please contact our Support Team

 

Answer:

When a contact or client books an appointment using the Clio Scheduler through a public link, or through a link that is sent to them, the confirmation email that is sent to them is a different than the standard "Appointment Confirmation Email" and includes buttons that allows the contact to cancel the appointment, or reschedule.

When creating an appointment through Clio Grow, the standard "Appointment Confirmation Email" is used and does not include these buttons. There is currently no option to include these buttons on this, or any other Appointment Email Template.

 

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