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Can I Include The "Cancel" And "Reschedule" Appointment Buttons In My Appointment Email Templates?

Question:

  • Include The "Cancel" And "Reschedule" Appointment Buttons In Appointment Email Templates
  • Allow Client to cancel or reschedule their appointments

Environment:

  • Clio Grow

Additional Information:

  • For more information on the confirmation email that is send when booked through a link, click here.

 

Answer:

When a contact or client books an appointment using the Clio Scheduler through a public link, or through a link that is sent to them, the confirmation email that is sent to them is a different than the standard "Appointment Confirmation Email" and includes buttons that allows the contact to cancel the appointment, or reschedule.

When creating an appointment through Clio Grow, the standard "Appointment Confirmation Email" is used and does not include these buttons. There is currently no option to include these buttons on this, or any other Appointment Email Template.

 

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