This article may be out of date!
Visit the New Knowledge Center

"Spam and suspicious messages can't be used" Error When Attempting to File Unverified Emails Using the Gmail Add-On


  • Gmail Error Message While Filling Emails Into Clio
  • Error When Filing Messages Using the Clio Plug-in for Gmail


  • Clio Manage
  • Gmail Add-on

Additional Information:

  • To configure an SPF please follow the article: Here


This is an error message sent from Google. It is displayed because the sender of the email hasn’t fully set up their email domain with a valid SPF. As a result, Google treats the recipient’s email as potentially malicious, and it prevents all 3rd party Add-Ons (including Clio’s Add-On) from being able to use information from the sender’s email. 


Contact the sender of the email to advise them they haven’t fully set up their email domain with a valid SPF (Sender Policy Framework).

As a workaround, you can forward the email to yourself. Then Google will allow you to file the email using the Gmail Add-on for Clio. Or, you can file the original email to Clio Manage using the Matter maildrop address.


Was this article helpful?
This information is confusing or wrong
This isn't the information that I was looking for
I don't like this functionality