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Gmail Add-On is Unable to Populate Matters When Attempting to Log Emails

Issue:

  • Gmail Add-on is not populating matters when attempting to log emails. When searching for a matter to log email into, hitting enter or tab to search will result in a loading wheel and it will populate an error which states: "We could not find the matter you selected. Please try another."

Environment:

  • Gmail Add-On

Additional Information:

n/a 

Cause:

Not yet diagnosed

 

Workaround:

Do not press Enter/Tab to search for the Matter. After typing the Matter Number/Name, just let it sit and it will automatically populate with the search results

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