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"Sorry, this link isn't valid" Error When Using Clio Scheduler Link

Issue:

  • "Sorry, this link isn't valid" error when using Clio Scheduler.
  • Clio Scheduler Link giving error when clicked

Environment:

  • Clio Grow

Additional Information:

  • For more information on Clio Scheduler + Clio Payments, click here.
  • For more information on Clio Manage User Permissions, click here.

Cause:

This is caused when a Paid appointment type is used or created in Clio Grow for a user who does not have Billing or Accounts permission in Clio Manage.

Resolution:

Either update the users permission in Clio Manage so that they have permission to Administrator, Billing or Accounts, or remove the payment from the appointment.

 

 

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