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Zoom Link Disappearing From Calendar Event

Issue:

  • Zoom Link Disappearing from Calendar Events

Environment:

  • Clio Manage

Additional Information:

  • For more information on the Zoom Integration, click here.

Cause:

When a user disconnects their Clio account from Zoom, Zoom requires Clio to remove the links from the Calendar. This can take a number of minutes to happen after the account is disconnected.

Resolution:

To prevent this from happening, try not to disconnect your Zoom account from Clio unless needed. Having two Clio users connected to the same Zoom account can cause disconnections.

The Zoom appointments should remain within the "Meetings" section of the Zoom app, and you can connect to them through there if needed.

 

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