Passes to the Clio Cloud Conference are $99. Invest in your firm's success today.

Why is the E-signature PDF Continuously Loading in Hellosign?

Issue:

  • Why is the E-signature PDF Continuously Loading in Hellosign?
  • Can I prepare an editable PDF for e-Signature?
  • Can there be an editable field in the PDF prepared for e-Signature?

Environment:

  • Clio Manage
  • Hellosign

Additional Information:

  • n/a

Cause:

Please ensure the PDF file is not editable as this will cause problems when Hellosign is processing the file.

Resolution:

Open the PDF in an application like Adobe Reader to make the file hard copy. Re-upload the PDF into Clio and retry the E-sign feature. 

 

Was this article helpful?
This information is confusing or wrong
This isn't the information that I was looking for
I don't like this functionality