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Why are There .json Documents in my Firm Feed, Matter Timeline and Documents?

Question:

  • Why are there config.json files in my Firm Feed?
  • Why are there config.json files in my Matter Timeline?
  • Why are there config.json files in my Matter Documents?
  • Why is there a contact called (Internal) in my Clio Manage Contacts?
  • name@firmname.com.config.json events showing in my Matter timeline

Environment:

  • Clio Manage
  • FasterSuite or FasterLaw

Additional Information:

  • Your Firm has Clio Manage integrated with FasterLaw
  • If you are finding documents in your Firm Feed in the form of username@emaildomain.com.config.json OR if you find a Contact called (Internal)

Cause:

  • This Contact called (Internal) and Documents are created by the FasterLaw Integration to save User Settings.
  • For more information about these additions, please contact FasterLaw Customer Support, You can click Here to View FasterLaw/Faster Suite contact page. 

 

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