Collect eCheck and card payments directly through Clio. Find out how.

Warning: Error: One Item Was Not Successfully Moved. Destination Cannot Be a Descendant or the Parent of the Target Item.


  • When trying to move documents, this error appears: "Warning: 1 item was not successfully moved. Destination cannot be a descendant or the parent of the target item."
  • Drag and Drop Documents from Desktop to Clio Manage


  • Clio Manage

Additional Information:

  • n/a


There are a few reasons this may happen:

  • Clio does not currently allow users to move EML files (from the Outlook Add-in) (see here)
  • Perform a browser cache clear and try again (see here)
  • Contact Clio Support (see here


Was this article helpful?
This information is confusing or wrong
This isn't the information that I was looking for
I don't like this functionality