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Issue: Gmail Add-On Creating Duplicate Contacts In Clio

Issue:

  • Gmail Add-On creating duplicate Contacts in Clio 

Environment:

  • Clio Manage

Additional Information:

  • n/a

Cause:

The Add-On will look for a Contact with the exact same email address in Clio, and if it doesn't find it, it will create a new Contact.

Resolution:

Ensure the email address in Gmail and Clio are exactly the same as it is case sensitive.

 

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