Issue:
- Gmail Add-On creating duplicate Contacts in Clio
Environment:
- Clio Manage
Additional Information:
- n/a
Cause:
The Add-On will look for a Contact with the exact same email address in Clio, and if it doesn't find it, it will create a new Contact.
Resolution:
Ensure the email address in Gmail and Clio are exactly the same as it is case sensitive.