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'File Not Found' Error When Submitting Clio Grow Form With an Attachment

Objective:

  • Error When Submitting Form via Clio Grow
  • File Not Found Error Message
  • Customer Tries to Submit Form via Clio Grow

Environment:

  • Clio Grow

Additional Information:

  • n/a

Cause:

  • Someone uploads a document/file and then changes the name, moves or deletes the file before submitting the form.
  • When you choose a file to upload it grabs a "path" to the file but doesn’t actually upload it. Once you hit "submit" that's when the upload happens but if the file can’t be found based on the original path then it will result in this browser error (this happens on any upload tool in a browser). 

Resolution:

Upload file and submit the form prior to making any changes to the file

 

 

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