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Error Message: "String Does Not Have #dig Method" when Exporting Matter from Grow to Manage

Issue

  • Clio Grow is returning an error message when I try to export a pre-existing Matter from Grow to Manage
  • Error message is: string does not have #dig method

Environment:

  • Clio Grow

Additional Information:

  • n/a

Cause:

We're not entirely sure about the cause of the issue yet, we have not fully diagnosed the problem.

Resolution:

Not a definitive fix - try checking the custom fields to see if there are any text type fields that have unusual stuff in them.

Also disconnecting and reconnecting to Clio will fix the issue.

 

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