- We have an unpaid balance that is showing up that shouldn't be there.The invoice has actually been paid.
- Clio Manage
The bills were unpaid. Then the matter's contact was changed to a different contact. Then the bills were paid. However, the system didn't register the payments due to the switch of contacts.
- If the matter is linked to Contact 1, but was linked to Contact 2 before, change the contact linked to the matter back to Contact 2
- Then change the linked contact back to Contact 1