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Outstanding Balances Tab Showing Owing Balance for a Client Whose Bills Were Paid Off


  • We have an unpaid balance that is showing up that shouldn't be there.The invoice has actually been paid.


  • Clio Manage

Additional Information:


The bills were unpaid. Then the matter's contact was changed to a different contact.  Then the bills were paid.  However, the system didn't register the payments due to the switch of contacts.


  1. If the matter is linked to Contact 1, but was linked to Contact 2 before, change the contact linked to the matter back to Contact 2
  2. Then change the linked contact back to Contact 1


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