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What Does The Following Addresses Have Multiple Contacts in Clio Error Mean When Using Outlook Add In?

Issue:

  • Outlook error "The Following addresses have multiple contacts in Clio"

Environment:

  • Outlook
  • Clio Manage

Cause:

There are multiple contacts with the same email address in Clio.

Answer:

You have more than one contact with the same email address in Clio.

  1. Type the email address in the Search bar at the top left of Clio
  2. Press Enter
  3. Under Search Results, click Contacts
  4. Click on each contact name to edit it
  5. Click Edit contact on the top right
  6. Either replace the email address or click Delete contact at the bottom right

 

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