Issue:

• "Our e-Signature feature is currently unavailable. Please try again in a few minutes." Error

Environment:

• Clio Manage

Additional Information:

• This error may indicate an issue with the document being sent. Clio's e-Signature feature may still be functional.
• It is possible that other issues with the document not listed here could cause this same error.

Cause:

Known causes for this error include:

• Invalid email address for a signer
• Invalid file type or size
• The file is password protected

Answer:

1. Ensure the email addresses for all contacts the document is being sent to is valid
2. Ensure the file is a proper PDF file and is not blank
3. File size of the PDF must be less than 40MB and less than 500 pages
4. PDF may have been previously signed (through DocuSign or HelloSign) and cannot be edited 
5. Ensure that the PDF is not password protected