Issue:

• Unable to view Documents in Clio
• Nothing appearing under Documents subtab of a matter

Environment:

• Clio Manage
• Google Drive

Additional Information:

• When reconnecting Google, use the same Google account for both Documents and Contacts/Calendars.
• If the steps below do not resolve the issue, open an incognito window (or a different browser) and re-attempt the steps below. 

Cause:

• This can occur a user has Google Drive synced with one Google account, and Google Contacts/Calendar synced with a different Google account.

Resolution:

1. Unlink Google Drive (see here)
2. Disconnect Google Contacts and Calendar (see here) 
3. Re-connect Google Contacts and Calendar (see here)
4. Set up Google Drive (see here)