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Why Am I Prompted to Sign-In Twice Every Time I Log Into Clio?

Issue:

  • Login requires two attempts
  • Required to enter login credentials two times
  • I have to login to Clio twice every time I login

Environment:

  • Clio Manage
  • Clio Grow

Additional Information:

  • n/a

Cause:

  • You have a bookmark for Clio in your browser that is for the "old" landing page, so when you login from that bookmark tab the system recognizes that you are migrated to the new system (with SSO) and is sending you to the new system, where you are being asked to enter the credentials again 

Resolution:

  • Remove the bookmark and re-add it

  • If the issue persists, a Cache Clear can be preformed by using the steps shown here

 

 

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