- Can't Sign In with Clio when signing into 3rd party integrations
- Full error: "We couldn't find that email address or password. If you are still experiencing trouble, you can reset your password. Note: 'Sign in with Clio' is not yet available to all Clio customers. Learn More."
- Clio Manage
- 3rd Party Integrations
Note: The ability to "Sign in with Clio" is not enabled for every account at this time. To verify that you have the ability to Sign in with Clio:
- Click Settings
- Click Profile
- Click Change Login Email
If you see a blue "Change email" button, you are enabled to Sign in with Clio. We will be continuing to roll this functionality out over the coming weeks and months.
There are a few reasons this error may occur.
Follow the steps in Additional Information, above to determine if this feature is enabled for you. If you are enabled, try:
- Refreshing the page, then attempt to log in again
- Reseting your Clio password, then attempt to log in again
Otherwise, log in using your previous login credentials for the 3rd party application.