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If I Change My Login Email Address in Clio, Will That Automatically Update My Login Email Address For My HelloSign Account as Well?

Question:

  • Will my HelloSign account still map to Clio for e-Signature Documents if I update my login email in Clio?

Environment:

  • Clio Grow
  • Clio Manage
  • HelloSign

Additional Information:

Answer:

No. When a User changes their email login in Clio Manage, a new HelloSign account is created with that new email address as the login. Please follow these steps to gain access to the new HelloSign account. 

The previous HelloSign account attached to your personal email address will still be an active account and accessible logging in with the previous login credentials. All pending Documents from that account will still be accessible for you and your clients. When the Document is completed, it will still be linked back to your Clio account.

All new Documents prepared for e-Signature going forward can be found in the new HelloSign account.

Please do not hesitate to contact our Support Team if you have any questions. 

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