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Why Does a Contact's Middle Name Appear Twice?

Issue:

  • Contact's Middle Name Appears Twice
  • Contact's Middle Initial Appears Twice
  • Middle Name Repeat
  • Middle Initial Repeat

Environment:

  • Clio Manage

Additional Information:

  • n/a

Answer:

A third-party integration with Contact sync may have caused this issue. You may look at the Firm Feed for additional clues.

  1. Select Dashboard
  2. Select the Firm Feed tab
  3. Select Filer from the right
  4. Change the Type to Person

Looking through the Firm Feed may help you identify if multiple contacts have been modified at an identical date and time. This usually indicates a Contact sync of some sort with another software. Check with any third-party integrations you may have connected to Clio.

 

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