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"Sorry, We Couldn't Find the Page You're Looking For" Error When Granting Remote Access to Clio Support

Issue:

  • When I click on the link in the email to grant remote access to my account, I get an error

Environment:

  • Clio Manage

Cause:

The remote access request was sent to a user, who is in a different Clio account.

Resolution:

  1. If you have multiple accounts, login to the account that the request was sent to
  2. If you don't have multiple Clio accounts, please reach out to the Support agent who sent your the remote access request and ask them to send it to the correct email address

 

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