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How Can I Access My Account When I Can't Log into Clio, and I Don't Have Access to My Login Email?

Objective:

  • To update the email of a user other than yourself in Clio Manage.

Environment:

  • Clio Manage

Additional Information:

  • If you cannot access the email that you use to login to Clio for the password-reset link, an Administrator on the account will need to update your credentials within Clio.

Answer:

Please request an administrator on the Clio Account to update the login credentials to the email that the user currently has access to. They will need to follow these steps.

After the user experiencing the issues has successfully logged in, they can update their login credentials (if needed), by following these steps.

 

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