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Clio for Co-Counsel was formerly called Clio Connect. (North American accounts only)
It remains Clio Connect for EMEA customers.
If you are looking for support articles on our enhanced client portal, Clio for Clients, access them here.
Internal messages were formerly called secure messages. (North American accounts only)
It remains Secure Messages for EMEA customers.

Unable To View Shared Matter As Co-Counsel

Issue:

  • When co counsel tries to click on view matter, it takes to a blue screen with error " Something went wrong. Try again or contact support."
  • Co Counsel unable to sign up with Clio Connect to view shared matter

Environment:

  • Clio Manage
  • Clio Connect

Additional Information:

Cause:

  • Undetermined 

Resolution :

  • Perform a cache clear on your browser.
  • Ask the attorney who shared the matter with you to re share it. For more information on how to re share a matter, click here 


 

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