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Outlook Sync Error "MFA Policy Is Misconfigured"

Issue:

  • Error stating that the "MFA policy is misconfigured, work with your admin to enable notification and verification code for mobile app in the policy." This happens when attempting to sync office 365 with your Clio account for Contact and Calendar sync. 

Screen_Shot_2021-06-17_at_11.45.18_AM.png

Environment:

  • Clio Manage 

Additional Information:

  • N/A

Cause:

Caused by having two factor authentication set up and will not allow for you to enter the credentials to be entered after the password during sync set up in Clio.

Resolution:

Disabling the two factor authentication for Microsoft office 365 in order to connect your Clio account for Syncing. Afterwards the two factor authentication can be set up, once there has been a connection established for the Contact and Calendar Sync in Clio. 

 

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