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Why Are Secure Messages Sent to Me Not Appearing in My Communications Tab?


  • Locate missing Secure Message.


  • Clio Manage
  • Clio Connect

Additional Information:

  • n/a


It is possible that the secure message was sent to a Clio Connect account instead of to a Firm Account. This can happen when the User sending the Secure Message selects a Contact within the To: dropdown instead of a User.



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