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Issue: Payment Failed to Process the Region You Are in Is Not Currently Supported


  • Payment failed error message when attempting to process payment in Clio Manage


  • Clio Manage
  • Clio Payments


This issue is caused by the allowed regions that are set up in LawPay for processing payments through Clio Payments.


Please call LawPay Support to change the allowed regions and add the region that is being denied. Once the region has been added in your LawPay account you will be able to process the credit card payment successfully. 

LawPay Support line: 800-459-5798 

LawPay email:


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