Objective

• What Are Disputes?
• What is a Dispute in Clio Payments?
• What does it mean to dispute a charge?
• What does it mean to dispute a Clio payments transaction?
• How are disputes handled for Clio Payments?
• How do disputes work for Clio Payments?
• What is the process for disputes in Clio Payments?

Environment:

• Clio Manage

Additional Information:

• Please note: credit card disputes follow the same process outlined below.

Answer:

A dispute is a situation in which your client questions the validity of a transaction on their credit card or bank statement within 120 days of the original payment.

There are two types of disputes:

• Inquiries occur when issuers (typically American Express and Discover) investigate a payment before creating a chargeback. Until the chargeback occurs, funds are not debited against your account. Inquiries can be Refunded, resulting in closure of the Inquiry.

• Chargebacks occur when issuers (typically Visa and Mastercard) investigate a payment and immediately debit against your account for the original payment + a $15 fee.