Objective:

• What is the Clio Payments Verification Process?

Environment:

• Clio Manage

Additional Information:

• Here are the list of acceptable file formats:

  • Color image (8,000 pixels by 8,000 pixels or smaller).
  • 10 MB or less.
  • For identity documents, can be JPG or PNG format.
  • For address or legal entity documents, can be JPG, PNG, or PDF format.

Answer:

If we are unable to verify your account during the sign up process for Clio Payments, additional information will be required such as the following acceptable documents:

• If you are an individual:

• • • Passport
    • Passport Card
    • Driver License
    • State issued ID Card
    • Resident Permit ID / U.S. Green Card
    • Border Crossing Card
    • Child ID Card
    • NYC Card
    • U.S. Visa Card
    • Birth Certificate
    • Void Check

• If you are a company: 

• • • • IRS Letter 147C document
      • IRS SS-4 confirmation letter
        

Once the document is uploaded, the account goes back into Pending status while the document is in the process of being verified.

• • If verification is passed, the account goes into Complete status and an account activated email is sent.
  • If verification fails, the account goes into Pending (Additional Information Required) or Rejected status.