This article may be out of date!
Visit the New Knowledge Center

What is the Clio Payments Verification Process?

Objective:

  • What is the Clio Payments Verification Process?

Environment:

  • Clio Manage

Additional Information:

  • Here are the list of acceptable file formats:

    • Color image (8,000 pixels by 8,000 pixels or smaller).
    • 10 MB or less.
    • For identity documents, can be JPG or PNG format.
    • For address or legal entity documents, can be JPG, PNG, or PDF format.

Answer:

If we are unable to verify your account during the sign up process for Clio Payments, additional information will be required such as the following acceptable documents:

• If you are an individual:

      • Passport
      • Passport Card
      • Driver License
      • State issued ID Card
      • Resident Permit ID / U.S. Green Card
      • Border Crossing Card
      • Child ID Card
      • NYC Card
      • U.S. Visa Card
      • Birth Certificate
      • Void Check

• If you are a company: 

        • IRS Letter 147C document
        • IRS SS-4 confirmation letter

Once the document is uploaded, the account goes back into Pending status while the document is in the process of being verified.

    • If verification is passed, the account goes into Complete status and an account activated email is sent.
    • If verification fails, the account goes into Pending (Additional Information Required) or Rejected status.



 

Was this article helpful?
This information is confusing or wrong
This isn't the information that I was looking for
I don't like this functionality