Objective:
- What is the Clio Payments Verification Process?
Environment:
- Clio Manage
Additional Information:
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Here are the list of acceptable file formats:
- Color image (8,000 pixels by 8,000 pixels or smaller).
- 10 MB or less.
- For identity documents, can be JPG or PNG format.
- For address or legal entity documents, can be JPG, PNG, or PDF format.
Answer:
If we are unable to verify your account during the sign up process for Clio Payments, additional information will be required such as the following acceptable documents:
• If you are an individual:
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- Passport
- Passport Card
- Driver License
- State issued ID Card
- Resident Permit ID / U.S. Green Card
- Border Crossing Card
- Child ID Card
- NYC Card
- U.S. Visa Card
- Birth Certificate
- Void Check
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• If you are a company:
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- IRS Letter 147C document
- IRS SS-4 confirmation letter
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Once the document is uploaded, the account goes back into Pending status while the document is in the process of being verified.
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- If verification is passed, the account goes into Complete status and an account activated email is sent.
- If verification fails, the account goes into Pending (Additional Information Required) or Rejected status.