Objective:
- How Do e-Check Disputes Work?
- What happens if a ACH payment is disputed?
- What happens if a e-check payment is disputed?
- Are disputes for ACH and e-checks handled the same way as other disputes?
Environment:
- Clio Manage
Additional Information:
Answer:
For eChecks, you cannot contest the dispute - the funds are returned and you must work with the Client if they disagree with the reversal.
Please note, If you issue your Client a refund while the Client’s bank also initiates the dispute process, the Client may receive two credits for the same transaction.