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How Do eCheck Disputes Work?

Objective:

  • How Do e-Check Disputes Work?
  • What happens if a ACH payment is disputed?
  • What happens if a e-check payment is disputed?
  • Are disputes for ACH and e-checks handled the same way as other disputes?

Environment:

  • Clio Manage

Additional Information:

Answer:

For eChecks, you cannot contest the dispute - the funds are returned and you must work with the Client if they disagree with the reversal.

Please note, If you issue your Client a refund while the Client’s bank also initiates the dispute process, the Client may receive two credits for the same transaction.

 

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