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Initial Email thread not being saved through Maildrop

Issue:

  • Sending and copying Emails not appearing in the Communications Tab.
  • Email not saved in Communications Tab.
  • Email not saved through Maildrop.
  • Email does not appear in Communications Tab.

Environment:

  • Clio Manage

Additional Information:

  • Email logs that have not been logged in the Communications Tab would need to be resent in order to log the information. 

Resolution:

Add an Email Alias and resend the emails in order to log information as a workaround. 

 

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