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Error "Undefined" Appear When trying to Record Payment on Multi Matter Bill

 

Question:

  • Why am I getting an error message saying "Undefined: Undefined" when I attempt to pay a Multimatter invoice?
  • Why can't I record payment on a multi-matter bill?

Environment:

  • Clio Manage

Additional Information:

  • n/a

Cause:

This error occurs due to a glitch in the system when you are attempting to record payment on a Multi-Matter Bill.

Resolution:

1. Click on the Create New icon

2. Click Record Payment

3. Select Client

4. input the Payment Amount

5. Click Record Payment

 

Screen_Shot_2021-07-07_at_7.23.05_PM.png

 

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