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Cannot Reset Login Password Error 'Something Unexpected Went Wrong with This URL'

Issue:

  • Getting error 'Something unexpected went wrong with this url' error when clicking on the reset password link in the email

Environment:

  • Email inbox

Additional Information:

  • n/a

Cause:

Unknown

Procedure:

  1. Highlight the url in the email you received to reset your password
  2. Right click and copy the url
  3. Open a browser
  4. Paste the url into the address bar of the browser (where the website is showing)
  5. Press Enter
  6. If the issue still persists, please contact our Support team

 

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